How to make the changes:

What you're doing here is updating your TCP/IP settings to ensure that you are pointing to the right DNS servers. Don't worry if you don't even know what a DNS server is - we'll take you through it step by step. Ok, here goes...

Update Settings:

Select System Preferences from the apple menu as shown below

System Preferences screen shot

Click on the 'Network' icon within Internet and Wireless

Network screen shot

On the next screen that appears, you should be able to see the manually set DNS server entry/entries. You just need to click advanced here to change these

Network Setings screen shot

Click on the DNS tab to make the changes:

DNS settings tab selection screen shot

Highlight the DNS servers that have been manually set and click remove for each and then ok once complete:

Manually set DNS server removal screen shot

Just click apply on the Network screen and that's it - you are done!

updated DNS settings screen shot

Different operating system?

Don't worry if you have a different operating system - the changes should be quite similar - select the relevant one below

Windows XP

Windows Vista

Windows 7

MAC OS

If you still require assistance - call 151 from a VM phone or 0845 451111 from any other phone and select Option 3 and we will get you surfing again!