How to make the changes:

What you're doing here is updating your TCP/IP settings to ensure that you are pointing to the right DNS servers. Don't worry if you don't even know what a DNS server is - we'll take you through it step by step. Ok, here goes...

Update Settings:

Open your Local Area Connection -(Start|Settings|Network Connections)

TCPIP Options screen shot

Click on the 'Properties' button at the bottom of this screen

TCPIP properties screen shot

On the next screen that appears, select the 'Internet Protocol (TCP/IP)' item and click on the 'Properties' button

Internet Procol TCP/IP screen shot

You need to ensure that on the following screen 'Obtain DNS server address automatically' is selected:

DNS settings screen shot with obtain automatically set

Next click on OK to close this screen, and close all of the screens opened as part of this process. That's it! You're ready to start making the most of our improved service following a reboot!

Don't forget to reboot your computer following the change!

Different operating system?

Don't worry if you have a different operating system - the changes should be quite similar - select the relevant one below

Windows XP

Windows Vista

Windows 7

MAC OS

If you still require assistance - call 151 from a VM phone or 0845 451111 from any other phone and select Option 3 and we will get you surfing again!